Shipping Policy


SHIPPING FEES

Shipping fees is charged depending on your order value as follows:

* Order total less points and coupons but before shipping fee:

    • $20 for orders under $150. Ships via Canada Post.
    • $15 for orders between $150 – $249. Ships via Canada Post.
    • $29 upgrade to Purolator shipping option is available for orders under $250 (except to PO Box, Community mailbox and Flex Address).
    • Shipping is free for all orders over $250. Your package will ship via Purolator (except to PO Box, Community mailbox and Flex adresses. These addresses will ship via Canada Post).

SHIPPING OPTIONS

Orders under $250 * Order total, after discounts but before shipping fee.

CANADA POST, SIGNATURE REQUIRED – default
CANADA POST, SIGNATURE NOT REQUIRED – must be requested
PUROLATOR, SIGNATURE REQUIRED – $29 shipping fee
PUROLATOR, SIGNATURE NOT REQUIRED – must be requested, $29 shipping fee
PUROLATOR, HFPU (Hold for Pick Up) – must be requested, $29 shipping fee

Orders over $250

PUROLATOR, SIGNATURE REQUIRED – default
PUROLATOR, SIGNATURE NOT REQUIRED – must be requested
PUROLATOR, HFPU (Hold for Pick Up) – must be requested

* PO Box, community mailbox and Flex Addresses are the property of Canada Post so if your shipping address is one of these, it can only be shipped via Canada Post.

IF SHIPPING TO A HOUSE:

As a default, our parcels require a SIGNATURE upon delivery. If you are not home, the delivery company will try again the following day. In case that doesn’t succeed, you will need to pick it up at the nearest depot provided by the carrier.

For convenience, you may request shipping with NO SIGNATURE at the checkout process. However, we consider your tracking status “Delivered” as proof of delivery, whether you actually received your package or not. There will be NO REFUNDS–we are not responsible for any packages that go missing.

If you know you won’t be home to receive your package or if your neighborhood has parcel theft problems, we suggest you get:

Canada Post – Flex Address. Your package will ship to your Flex Address at the nearest Post Office.
Purolator – Hold for Pick Up. Your package will ship to the nearest Purolator depot.
IF SHIPPING TO AN APARTMENT OR CONDO:

By default, our packages require a signature upon delivery. We highly recommend that your concierge sign off on your package. In case there is no concierge, you will need to share with us your buzzer code. If you are not home, they will try the following day. If this also doesn’t succeed, you’ll need to pick it up at the nearest pick-up depot.

You can also have it shipped to the closest shipping office and held for pick-up.

IF SHIPPING TO A PO BOX, community mailbox or FLEX ADDRESS:

Your package will be sent via Canada Post as they are the only postal carriers that have access to PO Boxes, community mailboxes and Flex Address boxes.

 

TRACKING NUMBER

When our team packs your order, you will receive a tracking number from us by email. If you didn’t get your tracking number, please check your spam folder to see if it ended up there. If you still can’t find it, please contact us at Live Chat or by email at highgradeaid (at) gmail (dot) com.

As dropoffs happen near the end of the day, please wait until 8 PM EST (5 PM PST) to see updates to your tracking info. If you do not see any movement, please contact Customer Service to follow up.


SHIPPING LOCATIONS

We ship to any Canadian address that is serviced by Canada Post and Purolator. No international deliveries.

SHIPPING CUT-OFF TIMES

SAME DAY SHIPPING:

    • Canada Post Cut-off Time: 10AM Pacific Time weekdays.
    • Purolator Cut-off Time: 12PM Pacific Time weekdays.

If your payment is time-stamped before the cut-off times, your order will ship out on the same day (unless fulfillment is delayed due to changes to your order or other issues). We will do our best to ship out after cut-off time but cannot guarantee same day shipping. Our shipping partners do not ship on weekends and national holidays so please plan to secure your order earliest possible.

SHIPPING DELIVERY TIMES

    • Canada Post Delivery timeframe: 3 – 10 business days. As a general guideline, local (we ship out of BC) is 1 – 2 business day, to major centres 1 – 5 business days, and rural locations 3 – 10 business days.
    • Purolator Delivery timeframe: 1 – 3 business days.

SHIPPING DURING COVID

Canada Post – Expected delivery range 3 – 7 business days, with most parcels delivered within 15 business days.

All orders will now be delivered via Canada Post Express without signature (they will be dropped off at your house or sent to the nearest postal outlet). Signature requests will not be collected as Canada Post has implemented temporarily a “Knock, Drop and Go approach”. Please note that we are NOT responsible for lost or missing package if your tracking information shows that it has been successfully delivered. Please review our Refund/Exchange Policy. In order to minimize your risk of package loss or theft, either ship with Flex Address or monitor your tracking number closely and retrieve your package immediately once delivered. Check Canada Post’s service alerts for any COVID-19 delays.

Purolator – There may be a few days delay due to the pandemic. Purolator will release packages with verbal consent. If you need a package for the weekend, we recommend that you order on Tuesday or Wednesday.